We are a lawn maintenance company located in Basking Ridge, New Jersey in the United States. We offer residential and commercial mowing maintenance services and turf applications which includes weed control/fertilizer and outdoor pest control services. We also offer irrigation repair, leaf removal and basic lawn cleanup services.
We’re a young and growing company and we like to have fun while getting the job done right, and are looking for remote team members to help us do that!
Most of our lawn care workers are from Mexico and we have a diverse culture here at Ant's Plants.
Job Overview:
We are seeking a highly motivated and organized Virtual Assistants based in the Philippines to join our team. The ideal candidate will be responsible for handling overflow phone calls from leads and clients, addressing invoice inquiries, creating reports, managing our CRM system (Service Auto Pilot), filtering and responding to emails, and organizing email inbox. As a key member of our team, you will also actively participate in office meetings and gradually familiarize yourself with our lawn care services, such as weed control and mowing, to assist in client interactions and contribute to website content. Learning about our lawn care
services and how to interact with clients to sale them our services and answer questions about our services will be required.
Responsibilities:
1. Handle overflow phone calls from leads and clients, providing excellent customer service.
2. Setting up new lead information inside our CRM Service Auto Pilot. Setting up onsite estimates for our sales team to go out and meet with clients.
3. Communication through Slack to communicate messages and tasks within our office.
4. Address invoice questions and manage email invoice inboxes efficiently.
5. Create reports for office use, ensuring accuracy and timely delivery.
6. Follow up with new clients in 7, 30, 60 and 90 day follow up process to gain feedback on how they enjoy our services and take action for any that require attention or are not happy.
7. Account Audits/setting up new clients accounts for our mowing and weed control/pest control services.
8. Utilize the software that runs our company. Its called “Service Auto Pilot” CRM system to manage client information and tasks.
9. Filter and respond to emails in a timely manner, maintaining a high level of professionalism.
10. Actively participate in office meetings, providing input and updates as required.
11. Learn about our lawn care services, including weed control and mowing, to handle client inquiries and contribute to website content.
Requirements:
1. Proven experience as a Virtual Assistant or similar role.
2. Ability to work full time during the hours in Central Time. 9:00AM-6:00PM.
3. Personal computer and strong internet connection. Be able to attend zoom meetings/google meet.
4. Experience using communication channels such as SLACK.
5. Excellent communication skills in English, both written and verbal.
6. Proficiency in using CRM systems, with experience in Service Auto Pilot being a plus.
7. Familiarity with lawn care services or a willingness to learn about them over time.
8. Ability to work independently and efficiently in a remote work environment.
9. High attention to detail and accuracy in all tasks.
10. Tech-savvy and comfortable using various digital tools and platforms.
11. Flexibility to adapt to changing priorities and responsibilities.
We offer a dynamic and supportive work environment with opportunities for professional
growth. If you meet the requirements and are ready to contribute to our team's success, we invite
you to apply for this exciting Virtual Assistant position.
What We Offer:
- Job Type: Freelancer, This can be full time or part time of at least 30 hours per week.
- Salary: $4.00-$5.50Hr with incentives for tasks completed/new sales converted.
- Schedule: 8-hour shift
- Work Location: Fully Remote
- An inclusive, supportive team environment
What You Need For This Role:
- Time Management Guru:
You've got your life planned out a week in advance, and your calendar is a masterpiece of organization.
You're the type who sets reminders for your reminders, and we love that!
- Eye for Detail:
Notice that crooked picture frame from a mile away? Yeah, that's the level of detail we're talking about.
We need someone who can spot the little things (and maybe cringe a bit at the typos in this ad).
- Problem Solver Extraordinaire:
When things go sideways, do you break a sweat or break out your detective hat?
We're looking for a cool cat who treats problems like a Sudoku puzzle – challenging but kinda fun.
- Organization Obsessive:
You're the one who color-codes your socks and has an Excel spreadsheet for just about everything.
Your friends might roll their eyes, but we see a kindred spirit.
- Tech Whiz:
Love new software? Always the one teaching others how to use the latest app or tool? Perfect!
You'll fit right in, especially if you're a wizard with MS Office.
- Communication King/Queen:
Sure, there';s plenty of solo work, but you also know how to connect with people.
You're as comfortable chatting with clients as you are with our team, turning complaints into compliments and high-fives.
- Temperament Tamer:
Keeping cool under pressure isn’t just a skill, it’s an art.
If you’re the type who stays calm when the heat is on, we’re looking for you.
- Speedy Typist:
You need to type like the wind – at least 30 words per minute.
We're talking quick-fire responses without sacrificing quality.
- Flexible Scheduler:
Ability to work between 7:00 AM and 5:00 PM CST.
We value flexibility, but we also need you to be available when our clients need you.
Your Role:
As a Client Specialist, you'll be the calming voice and problem-solving hero for our clients. Your role involves customer interactions, email correspondence, and system management. You'll be key in turning tricky situations into triumphs with your positive attitude.
How to Apply:
To apply simply click on the button below to start the process. During our hiring process we will ask you to take some very short assessments to check for attention to detail. During these assessments we will ask you what Ant's Plants is and the correct answer would be Where Quality Matters! This is actually our tag line and we really do focus on providing consistent quality to our clients. You will also be asked about my favorite dog Mozzie and be asked to submit a video recording of a script that will be provided to you. Thanks again for your interest in Ant's Plants and we look forward to talking with you soon.